Frequently Asked Questions

All in one questions and answers

Orders and Quotation

A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.Getzshape provides instant pricing and lead times for your custom parts online. You can receive a formal quote and Design for Manufacturability (DFM) feedback from our engineering sales team in two ways:

1. Upload your 3D CAD file(s) directly on our “Get Instant Quote” page.

2. Email your 3D CAD file(s) and Request for Quote (RFQ) to our designated sales via sales@getzshape.com. We aim to respond with a detailed quotation within 24 business hours of receiving an RFQ.

For the most accurate and fastest quoting, Getzshape prefers 3D CAD solid models in formats such as STEP, IGES, X_T, or STL. We also accept 2D CAD drawings with reference dimensions in DWG and PDF formats. Note that most of our processes rely on a high-quality 3D CAD solid model for optimal manufacturing planning.

To ensure a smooth process and instant quoting, please note: The quickest way to get an instant, accurate quote is by uploading a 3D model in STEP, SLPRT, or IPT format and 2D drawings in DWG/PDF format.

Getzshape accepts payment via two main methods: 1. Bank-to-Bank Wire Transfer: We have designated corporate accounts to facilitate secure transfers. 2. PayPal: We can issue a PayPal invoice, allowing you to pay using your existing PayPal balance.

To successfully place an order for a custom part, please ensure you provide the following key information: 2D and/or 3D CAD drawings, material specification, required quantities, finishing and surface treatment details, tolerance requirements, and necessary billing/invoice information.

Yes, piece prices decrease significantly with increased quantities. This is primarily due to the distribution of fixed setup costs (e.g., machine setup and programming) across more parts. Our quotation will consider factors in these economies of scale, allowing you to compare pricing at various volumes to optimize your budget.

Getzshape does not enforce a minimum order quantity (MOQ). You are welcome to order a single, one-off part if that is what your project requires.

We support everything from prototyping and one-off parts to large-scale, long-term series manufacturing. Our dedicated sales engineers are available to assist with planning and executing high-volume or multi-year projects.

Production & Logistics

For prototyping service, lead times are typically around 5~7 business days. For larger or high-value orders, a formal manual quotation may be required to ensure we provide the most competitive pricing and optimized production schedule. The lead time will be clearly specified in that quote.

Our standard Incoterms for rapid prototyping and regular production orders is Ex Works (EXW). Under EXW, the customer assumes responsibility for shipping, customs clearance, and all related fees once the goods depart our facility. We also offer Delivery At Place (DAP), where the customer is responsible only for import duties and taxes. Alternatively, customers may utilize their own shipping accounts (e.g., DHL, FedEx, or UPS).

Import duties vary significantly by country and the specific classification of the goods (e.g., commercial production vs. prototypes). Most countries use the international Harmonized System (HS) codes to categorize commercial trade goods. We advise consulting your local customs authority for the most accurate and current duty rates.

At Getzshape, we have built our reputation on handling designs with the utmost confidentiality. We maintain a strict internal policy on protecting customer intellectual property. If required, we are always prepared to execute a formal NDA with our clients.

Quality

Getzshape employs a proactive, end-to-end quality assurance approach: Our engineers conduct a comprehensive Design for Manufacturing (DFM) review upon order confirmation. All incoming raw materials are strictly verified to meet your specifications. We have the capability to share real-time inspection data with you during production, and a detailed final inspection report is generated before shipment.

Quality is assured through our rigorous process standards: All partners within the Getzshape network maintain ISO 9001 accreditation. We enforce robust Standard Operating Procedures (SOPs) throughout the production chain, and our dedicated Quality Assurance specialists conduct final inspections before any parts are shipped.

Absolutely. We provide a sample FAI report upon request before transitioning to low-volume or mass production runs.

Our manufacturing partners source and utilize only high-quality, premium raw materials. All materials are certified according to the standard EN 10204/3.1. If a Material Test Certificate (MTC) is required, please include this request in the order notes.

Yes. We have expert quality technicians and advanced inspection equipment, including CMM (Coordinate Measuring Machine) and 3D scanning technology. We can provide full dimensional inspection reports upon specific customer request.

Your data security is our top priority. All files uploaded to the Getzshape platform are safely encrypted. Furthermore, all of our certified manufacturing partners operate under a strict Non-Disclosure Agreement (NDA) that explicitly prohibits the sharing or unauthorized use of any customer designs.

Talk to the Team

Get in touch with our team today to answer any questions you may have.

Still Have Questions?